Resume

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Education

Degree / Certificate Institution Date
Master of Data Analytics Leadership Drake University August 2020
Master of Science in Business Analytics The University of Iowa August 2016
Master of Business Administration The University of Iowa August 2014
Undergraduate Certificate in Entrepreneurial Management The University of Iowa August 2009
B.B.A. Management Information Systems & Marketing The University of Iowa May 2007

Work Experience

Customer Experience Analytics Manager

Agilent Technologies May 2023 – Present
  • Lead analytics development for CX surveys and SAP data, enabling predictive insights and improved customer experiences.
  • Establish future measurement infrastructure with seamless integration, 360-degree views, and preferred communication methods.
  • Drive data analysis, insights, and reporting, collaborating cross-functionally, leveraging SAP, Spotfire, Qlik, and Qualtrics.
  • Apply data science and statistical expertise for predictive analytics, enhancing understanding of customer behaviors and trends.

Senior Analyst, Commercial Analytics

Integrated DNA Technologies July 2020 – April 2023
  • Led complex data analyses to drive continuous improvement and strategic decision making for the commercial organization.
  • Developed revenue forecasting, price realization, territory quota setting, marketing funnel, service, and sales KPIs.
  • Built data models, reports, and dashboards in Power BI, Excel, and Python to empower data-driven decision making.
  • Trained analysts and power users, onboarded new hires, and designed dynamic Row-Level Security for Power BI.
  • Served as analytics lead on cross-functional teams, enabling data-driven insights and sustainable solutions.

Adjunct Lecturer

University of Iowa Tippie College of Business August 2018 – Present
  • Teach evening analytics courses in the part-time Master of Business Analytics program.
  • Deliver lectures to up to 55 working professionals per semester.
  • Design, assign, and grade individual assignments; coach and mentor student groups.
  • Courses: Data Programming in Python; Data Programming in R; Data and Decisions; Business Analytics.

Customer Experience Analyst

Integrated DNA Technologies December 2017 – July 2020
  • Defined, measured, and reported key customer experience metrics for the organization.
  • Extracted, cleaned, combined, and modeled data from various sources for ad-hoc and ongoing analyses.
  • Designed and administered customer relationship and transactional surveys, with CRM integration and follow-up.
  • Analyzed structured and unstructured data to create compelling reports for business decisions.
  • Presented findings to senior leadership to drive customer experience strategy.

Manager of Support Services

Integrated DNA Technologies January 2017 – December 2017
  • Supervised 7 on-site IT Support associates and coordinated with 6 remote IT associates supporting 1,000+ users and 2,500+ devices.
  • Managed department goals and strategies, planned projects, and prioritized execution of project tasks.
  • Coached, mentored, disciplined, and appraised performance of individual associates.
  • Developed and implemented global IT Incident Management policy and processes.
  • Built and maintained service performance reports and dashboards.

Manager of Service Delivery

Integrated DNA Technologies January 2013 – January 2017
  • Implemented IT Service Management (ITSM) program using best practice frameworks (ITIL).
  • Provided global service management guidance and reporting for 24 IT support teams across 7+ locations.
  • Created change management policies and processes, led Change Advisory Board (CAB) meetings.
  • Replaced IT incident ticketing system with Microsoft Service Manager.

Skills & Training

Category Skills & Tools
Analytical Data extraction, cleaning, exploration, interactive visualization; forecasting, KPIs, machine learning, predictive modeling; market intelligence, MEKKOs, text mining, topic modeling, sentiment analysis; survey design and analysis
Artificial Intelligence (AI) Natural Language Processing (NLP): chatbots, sentiment analysis, text classification, information extraction; computer vision: image recognition, object detection, automated document processing; generative AI: LLMs, prompt engineering, content generation; AI-powered automation: workflow optimization, predictive analytics, intelligent decision support; practical applications: customer support automation, business intelligence, survey analysis, personalized recommendations; popular tools: OpenAI, Azure AI, Google Cloud AI, Hugging Face, TensorFlow, PyTorch
Business Applications Dynamics CRM, Microsoft Office Suite, Power Apps, Power Automate, Qualtrics, Quickbooks, SAP CRM, SAP ECC, Salesforce, SharePoint, Visio
Core Services & Infrastructure Active Directory, Citrix, Database, Networking, VMWare, Web Services (REST and SOAP)
Customer Experience (CX) Analytics Journey mapping analytics; integration of CX and operational data; dashboard development for CX metrics, KPIs, real-time reporting; survey design, deployment, analysis; automation of CX data collection, reporting, follow-up; actionable insights for customer satisfaction and loyalty
Data & Analytics Tools Jupyter Notebook, JMP, Excel, Power BI, R Studio, SQL Server, SSAS, SSRS, SSMS, Tableau
Leadership Associate management, goal setting, mentorship, professional development, strategic planning, teaching
Processes Agile, Change Management, DBS – Customer Insight, Incident Management, ISO 9001, ISO 27001, IT Asset Management, Knowledge Management, Lean Six Sigma, Portfolio and Project Management, Problem Management
Programming Languages CSS/HTML, C#, DAX, HiveQL, Java, JavaScript, PowerShell, Python, R, SQL, VB.net

Awards & Certificates

Teaching Highlights

Adam Meeker has taught graduate-level analytics and accounting courses at the University of Iowa Tippie College of Business since 2018, with a cumulative impact of 740 students and 2,220 student-credit hours as of Fall 2025.